Authenticity & Certification Guarantee

1. Our authenticity commitment

Every Rudraksha sold by Pooja.mu / RudraDhara is sourced through channels we have vetted, examined by our team using traditional and, where applicable, laboratory-supported methods, and — where stated on the product listing — accompanied by a certificate of authenticity.

2. Certificate verification

Where a Product includes a certificate, you can verify it via contacting the issuing lab directly or verifying online through the relevant QR code.

3. The 10× Rudraksha Authenticity Guarantee — how it works

3.1 What is covered. If a Rudraksha purchased from Pooja.mu is conclusively proven to be non-genuine (i.e., not a natural Rudraksha bead of the type described on your order), we will refund 10 times the price you paid for that item, subject to the conditions below.

3.2 What counts as “non-genuine.” A Rudraksha is treated as non-genuine only where this is established by a testing method and laboratory we recognise as reliable for this purpose — internationally recognized and certified gemological laboratories — and not merely by a difference of opinion, a different practitioner’s assessment, or subjective dissatisfaction.

3.3 Evidence you need to provide.

• The original Product, unaltered and untampered with, in the condition it was received (subject to normal wear from ordinary use/wear as jewellery, where applicable).
• Proof of purchase from Pooja.mu (order number/receipt).
• Substantiable evidence of the claim.

3.4 Time limit. Claims under this Guarantee must be made within 24 hours of the original purchase date.

3.5 What is excluded.

• Damage, alteration, drilling, dyeing, coating, or any modification made after purchase that could affect testing.
• Items not purchased from Pooja.mu (including items bought second-hand or from other sellers, even if similar).
• Claims based on a test method or laboratory we have not recognised as reliable under 3.2.
• Fraudulent, manufactured, or knowingly false claims — which we reserve the right to investigate and refer to the appropriate authorities where warranted.

3.6 How the payment works. Once a claim is validated under 3.2–3.5, we will pay 10× the original purchase price (as shown on your original order, excluding delivery charges) to your original payment method or by bank transfer, within 14 Business Days, in exchange for the Product being returned to us (or, where testing has consumed/altered the item, on confirmation from the testing lab).

3.7 Relationship with your statutory rights. This Guarantee is offered in addition to, and does not reduce or replace, your statutory rights in respect of defective or non-conforming goods under Mauritian law (see Terms & Conditions §16 and the Returns Policy §1–2). If a claim does not meet the Guarantee’s specific conditions above, your general legal rights for defective goods are unaffected and remain separately available.