Terms & Conditions

1. Introduction

Welcome to Pooja.mu (“Pooja.mu,” “we,” “us,” “our“). Pooja.mu is operated by Viyana Limited, a company/business registered in Mauritius under Business Registration Number C26235367, with its registered address at Royal Road Mare D’Albert, Republic of Mauritius. Pooja.mu works alongside RudraDhara, our specialist Rudraksha sourcing and expertise operation; references to Pooja.mu in these Terms include, where the context requires, products and services provided through RudraDhara.

By accessing or using our website, placing an order (whether via our website, WhatsApp, telephone, or in person), or otherwise engaging with us, you agree to these Terms & Conditions (“Terms“). If you do not agree, please do not use our services.

2. Definitions

“Order” means a request to purchase products submitted via any channel we accept.”Products” means the spiritual, religious, and related items we offer for sale. “Confirmed Order” means an order we have accepted in accordance with clause 8. “Business Day” means a day other than a Saturday, Sunday, or public holiday in Mauritius. “COD” means Cash on Delivery. Other defined terms appear in context.

3. Company Identity

Viyana Limited · Royal Road Mare D’Albert, Republic of Mauritius · C26235367 · Not VAT registered · Contact: info@pooja.mu / +230 52590394.

4. Website Use & Eligibility

You may use this website for lawful personal purposes connected with browsing and purchasing our Products. You must be at least 18 years old, or be placing an order with the involvement of a parent/guardian, to create an account or complete a purchase.

5. Account Creation

Creating an account is optional; you may also order as a guest or via WhatsApp/telephone. You are responsible for keeping your account credentials confidential and for all activity under your account.

6. Orders and Order Acceptance

Placing an order constitutes an offer to purchase, which we may accept or decline. A contract is formed only when we send you an order confirmation (by email, WhatsApp, or other means we specify), not at the moment you submit your order or make payment. We may decline or cancel an order (with a full refund of any amount paid) where: the Product is unavailable, there is a pricing or listing error, we suspect fraud, or delivery is not reasonably possible to the address given.

7. Product Information & Natural Variation

We describe our Products, including Rudraksha, gemstones, and other natural materials, as accurately as we reasonably can. Because these are natural products, individual items will vary in size, shape, colour, texture, and markings from both the photographs shown and from other units of the same product. See our separate Natural Products Disclaimer for full detail; it forms part of these Terms.

8. Availability

Products are offered subject to availability. Where an item becomes unavailable after you order it, we will contact you to offer a substitute, a wait, or a full refund.

9. Pricing & VAT

All prices are displayed in Mauritian Rupees (MUR or Rs) and are, unless stated otherwise, VAT-inclusive, marked accordingly as required by law. Delivery charges are shown separately at checkout before you complete your order. We reserve the right to correct genuine pricing errors before an order is confirmed; if an error is discovered after confirmation, we will contact you before proceeding.

10. Delivery Charges & Promotions

See our separate Shipping & Delivery Policy and Promotions Policy, both of which form part of these Terms.

11. Payment

We accept the payment methods shown at checkout, which may include Cash on Delivery (COD) and online payment. For COD orders, payment is due in full to our delivery partner on receipt of the Products. For online payments, your order is processed once payment is authorised by your payment provider; we do not store full card details ourselves (see Privacy Policy).

12. Electronic Communications

By using our website and placing orders, you consent to receiving communications from us electronically (email, SMS, WhatsApp) in connection with your order, account, and — where you have separately opted in — marketing. Electronic communications satisfy any requirement that communications be “in writing,” to the extent permitted under Mauritian law.

13. Delivery

See our separate Shipping & Delivery Policy.

14. Returns, Refunds & Exchanges

See our separate Returns, Refunds & Exchanges Policy. Pooja.mu offers is a voluntary business policy described in that Policy, separate from your statutory rights for defective or non-conforming goods, which remain unaffected.

15. Cancellation

See our separate Cancellation Policy.

16. Damaged, Incorrect, Missing, or Defective Products

Where a Product arrives damaged, is materially different from what you ordered, is missing from your delivery, or is defective, you are entitled to a remedy under Mauritian laws governing the sale of goods (repair, replacement, price reduction, or refund, as appropriate to the circumstances), in addition to anything offered under our Returns Policy or Authenticity Guarantee. Please report such issues within 1 day of delivery using the process in our Returns Policy, to help us resolve them quickly — this reporting window is a practical business process, not a cut-off on your underlying legal rights.

17. Product-Specific Conditions

17.1 Rudraksha

Rudraksha are natural seeds; mukhi (face) count, size, colour, and surface characteristics vary between individual beads even within the same category. See the Authenticity & Certification Guarantee for our sourcing, testing, and certification commitments.

17.2 Gemstones

Natural gemstones may contain inclusions, colour variation, and other characteristics inherent to natural stones; these are not defects. Where we sell lab-certified stones, the certificate accompanying the stone describes its tested characteristics and should be read alongside the product listing.

17.3 Shankh (sacred shells)

As natural marine products, size, colour, and surface markings vary; minor surface wear consistent with natural sourcing is not a defect.

17.4 Energised / consecrated products

Where a Product is described as energised, consecrated, or having undergone a puja/ritual process, this description reflects a traditional practice undertaken in good faith and is not a scientific or medical claim. See our Spiritual & Vedic Disclaimer.

17.5 Personalised products

Personalised or made-to-order Products (e.g., custom malas, personalised yantras) are subject to the specific lead times, approval steps, and cancellation restrictions described at the point of order, given their bespoke nature.

18. Certificates & Authenticity

See our separate Authenticity & Certification Guarantee, which forms part of these Terms for applicable Products.

19. Reviews & User-Generated Content

Where we allow customers to submit reviews, photos, or other content, you confirm the content is your own, accurate, and lawful, and you grant us a non-exclusive, royalty-free licence to display and use it in connection with promoting Pooja.mu. We may remove content that is unlawful, offensive, or breaches these Terms.

20. Intellectual Property

All website content, branding, photography, and materials are owned by or licensed to Viyana Limited and may not be copied or reused without permission, except as necessary to use the website normally (e.g., browser caching).

21. Third-Party Links

Our website may link to third-party sites (e.g., payment providers, social media, delivery-tracking pages) we do not control and are not responsible for.

22. Privacy & Cookies

Our collection and use of personal data is described in our Privacy Policy and Cookie Policy, both incorporated by reference.

23. Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under Mauritian law (including liability arising from fraud, or from the mandatory product-safety and conformity protections referred to in the Document). Subject to that, our liability for losses connected with your use of the website or purchase of Products is limited to the amount you paid for the relevant order. We are not liable for losses that were not reasonably foreseeable at the time you placed your order.

24. Force Majeure

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, cyclones, strikes, supply-chain disruption, or government action, provided we notify you and take reasonable steps to minimise the impact.

25. Amendments

We may update these Terms from time to time; the version in force at the time you place an order applies to that order. Material changes will be indicated by an updated “last revised” date.

26. Suspension

We may suspend or restrict access to the website or an account where we reasonably suspect misuse, fraud, or breach of these Terms.

27. Governing Law & Jurisdiction

These Terms are governed by the laws of Mauritius, and the courts of Mauritius have jurisdiction over any dispute, without prejudice to any mandatory consumer-protection rights you may have.

28. Contact

Viyana Limited · info@pooja.mu · +230 52590394 · Royal Road Mare D’Albert, Republic of Mauritius